Frequently Asked
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A professional organizer helps you create order, clarity, and calm in your home by designing systems that support your life. At Southern Simplicity, we guide you through decluttering, setting up purposeful routines, and making your spaces work beautifully for your family.
While we often tidy as we go, we are not housekeepers — our focus is on lasting organization, not surface cleaning. We’re also not interior designers, though many clients find that their homes look and feel more beautiful after we’re through. Simply put, we’re here to help you make space for what matters most.
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We organize all areas of the home — kitchens, pantries, closets, playrooms, home offices, garages, attics, and more. We also offer full-home resets, packing/unpacking, and seasonal refreshes. Whether it’s a single drawer or your entire house, we’re here to help you simplify.
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That’s entirely up to you. Some clients enjoy being involved, while others prefer to step away and come back to a refreshed space. For sessions involving decluttering decisions, we may ask for your input — but we’ll guide you through the process with care and clarity.
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Only if you want to. Our role is to support and guide, not to judge or pressure. We’ll ask thoughtful questions to help you make decisions that align with your goals — and honor what matters most to you.
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Yes! We offer seasonal or ongoing maintenance options to help your home stay organized with ease. These can be scheduled as needed or built into a long-term plan.
General Services
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Before we begin, we’ll get to know you and your space through a discovery call or consultation. At the session itself, we’ll typically start with a walk-through, then dive into hands-on work — sorting, editing, and creating systems that work for your real life.
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It depends on the size of the space, how many items are involved, and how quickly decisions can be made. We’ll give you an honest estimate based on your needs and always work as efficiently as possible — while still honoring the process.
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Absolutely. Every home — and every family — is different. We’ll design systems that reflect your lifestyle, values, and routines. Our goal is to make life feel lighter, not more complicated.
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Yes! We can suggest products, source them for you, or even bring them to your session. If you'd like us to handle the product selection, we’ll tailor it to your style and space.
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That’s entirely up to you. Some clients prefer to be fully involved in the process, while others are happy to hand it over and return to a refreshed space. Most sessions include a little of both — we’ll guide you through decisions when needed and take care of the rest with care and efficiency. Our goal is to make the process feel supportive, not stressful.
The Process
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Yes — we can help with both. Whether you're preparing for a move or settling into a new space, our team can simplify the process with efficient, thoughtful support.
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Yes, but our unpacking services are designed with organization in mind. We don’t simply unload boxes — we thoughtfully set up systems that help your new home function beautifully from the start.
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We do! Whether you’re preparing for a smaller home or adjusting to new family needs, we’ll help you sort, prioritize, and transition with ease.
Move Management
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Each package includes a set number of organizing hours with one or more organizers, plus a complimentary consultation, product recommendations or sourcing (depending on the package purchased), donation haul-away (when applicable), and email support. Details are outlined on our Decluttering and Organizing page.
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We’ll do our best to estimate the time needed, but every space is different. If more hours are required, you can always add time at our hourly rate or purchase an additional package.
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Yes — additional hours can be added to any package. Whether you need a little more time to finish a space or want ongoing support, we’ll make it easy to extend.
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To reserve your session dates, we require a 50% deposit at the time of booking. The remaining 50% is due at the midpoint of your project, with any add-on hours or product reimbursements invoiced at the end. We’ll walk you through the full payment plan during your consultation so everything feels clear and easy from the start.
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We do! A beautifully organized space makes a meaningful and practical gift. Reach out to request a custom gift certificate for someone you love.
Packages & Pricing
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We understand that life happens. Cancellations within 48 hours of your scheduled session will incur a $200 fee. This helps us honor our time and schedule — and serve all our clients well.
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We recommend booking at least 2–3 weeks in advance, especially during busy seasons. However, we’ll always do our best to accommodate your schedule whenever possible.
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Yes! We serve clients throughout Cary and the greater Triangle area, including Apex, Raleigh, Durham, Holly Springs, and beyond. Travel fees may apply for locations outside our standard service area.
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Yes. Southern Simplicity is fully insured and bonded to give you peace of mind. We take great care in every space we enter — and treat your home with the respect it deserves.
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As part of our decluttering and organizing packages, we’re happy to take a carload of donations or discarded items at the end of your session and can provide a receipt if needed. For larger loads or specialty pickups, we can recommend trusted local hauling services or help coordinate a donation pick-up.
Policies & Details
Still have questions?
We’re always happy to chat about your space, your goals, and how we can help.